AI in Cybersecurity

Generative AI for Customer Service in Retail

3 Ways to Build Better Relationships with AI in Customer Experience For example, 80% of companies that participated in the SparkOptimus benchmark are already using Gen AI in call logging and summarization . This can boost customer services and sales efficiency by creating more comprehensive and searchable records. We’ve all ChatGPT App had that frustrating call […]

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WellSpan Piloting GenAI Agents for Patient Outreach

Authenticx Demonstrates How Conversation Data is Reshaping Healthcare This gap between postpartum patient needs, clinical recommendations and reality of healthcare access presents a significant challenge to patients and practicing providers. Innovative methods of identifying needs and providing ongoing care for the postpartum patient are needed without added burden to already over-extended providers, she added. The

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